IQUASAR LLC
AV Technician
Full Time • Fort Eustis, VA
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
One of our clients in Fort Eustis, VA, needs an AV Technician for a permanent position.
- Position: AV Technician
- Location: Fort Eustis, VA
- Position Type: Permanent position
- Travel: N/A
Job Description
- On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines
- Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment.
- Troubleshooting and creatively working around rooms that are "hard down”
- Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
- Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
- Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems
- Managing site inventory and spares with the use of a database
- Managing/completing Quarterly Preventive Maintenance project and weekly status reports
- Creating/resolving break-fix tickets by monitoring the client ticketing system
- Escalating large break-fix issues and workarounds to the VC Lead Technician
- Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations
- Support shall extend across both NIPR and SIPR communication mediums.
- Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.
Qualifications
- Required - Secret Security Clearance
- CTS Certification (must be able to obtain within 6 months of hire)
- Required - Security+ CE Certification (IAT Level II)
- 2+ years audio/visual experience desired
- Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
- Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
- Excellent customer service and written/verbal communication skills.
- Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Employee Benefits:
- Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401 (k), and more.
- Tuition assistance for continuing or career-related education.
- Our cultural focus is on people and results - not bureaucracy.
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success.
- Work/Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed.
- You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
- Casual workplace
- An open-door policy with all management
(if you already have a resume on Indeed)