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Desktop Support Technician I Denver, CO

IQUASAR LLC

Desktop Support Technician I

Full Time • Denver, CO
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Makpar has an exciting opportunity for a Desktop Support Technician I to join our growing team. The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset

We are seeking a Desktop Support Technician I for a contract position. 

●      Position: Desktop Support Technician I
●      Position Type: Full-Time Time-Onsite
●      Location: Denver, CO/Boston, MA

Role Specific Duties/ Role Responsibilities:
  • Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
  • Diagnose and resolve hardware and software issues in a timely manner.
  • Install, configure, and maintain operating systems, applications, and security tools.
  • Assist with onboarding and offboarding of employees, including device setup and account provisioning.
  • Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
  • Collaborate with IT team members to escalate complex issues and implement solutions.
  • Ensure compliance with organizational IT policies and security standards.
  • Support remote users and troubleshoot connectivity issues via VPN or remote tools.
Required Qualifications:
  • Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
  • Experience: 6 months to 1 year of desktop support or IT helpdesk experience.
  • Technical Skills:
    • Proficiency in Windows and macOS environments.
    • Knowledge of Active Directory, Office 365, and basic networking concepts.
    • Familiarity with imaging tools and remote support software.
    • Familiarity with ticketing systems such as ServiceNow and Remedy.
  • Soft Skills: Strong communication, customer service, and problem-solving abilities.
  • Security Clearance: Ability to obtain and maintain a Public Trust clearance.
  • Compliance: Must adhere to DOL and federal IT security standards.
Additional Requirements
  • Schedule Flexibility is a plus.
  • Onsite support role.
  • May require occasional travel between office locations.
  • Ability to lift and move computer equipment (up to 50 lbs.)
  • Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant. 
Preferred Certifications:
  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation (optional)
Please don’t hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need.


Regards,

Bob Hafiz | Technical Recruiter
Representing Makpar
Phone: 703 962 6001  Ext.No.530
Direct:703-936-0013
Makpar Corporation
8a/WOSB/EDWOSB
www.makpar.com
ISO 9001:2015
ISO 20000-1:2018
ISO 27001:2013
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award, Region 3
Compensation: $21.00 - $23.00 per hour




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